We’re introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was fraudulently posing as a Basecamp recruiter to collect personal information from job seekers. We hear from Jeremy about how this scam works and from Shanae Dykes on Basecamp’s Support team about how to keep yourself safe while looking for remote job opportunities.
Raise your hand if this sounds familiar: You sign up for a service or a product online. When you go to cancel, you discover the only way to stop the subscription is to write an email or—even worse, make an actual phone call. In this episode, we try to get to the bottom of why this consumer trap persists, especially in the newspaper industry, and what it says about a company’s confidence (or lack thereof) in what it’s selling.
Did You Order the Code Red?
“Passwords just aren’t cutting it online. It’s getting worse. We all feel it.” This is what Jeremy from Basecamp’s Security, Infrastructure, and Performance team wrote in a February blog post after dealing with a mass-login attack. Intruders with huge lists of login credentials—obtained in previous data breaches—tried using those passwords to access Basecamp accounts. Hear how Basecamp addressed the immediate incident and was also forced to reflect on longer-term plans for customer security in an increasingly insecure age.
Ruby on Rails
In 2004, Basecamp CTO David Heinemeier Hansson released a framework called Ruby on Rails that has since been used by over 1.2 million web applications including Twitter, Airbnb, Hulu, and, of course, Basecamp. In this bonus episode of Rework, David talks about creativity, finding a passion, and how writing Ruby changed the way he thinks about programming.
Hiring Is Not Hazing
Why are manhole covers round? How many golf balls can fit in a 747? Why are job interviews so terrible? In this episode, Aja Hammerly, a developer advocate at Google, talks about the drawbacks of common tech interview techniques like whiteboard coding and trivia questions, and shares her tips for improving the process by making it about discovering the candidate’s best qualities.
Remote Work: Extreme Edition
We place a long-distance phone call to Antarctica to chat with Kathrin Mallot, an astrophysicist who works at the IceCube Neutrino Observatory in the South Pole. In this episode, Kathrin talks about preparing for a work assignment in a super remote part of the world; practicing self-care during the punishing Antarctic winter; getting along with coworkers that you also live with in close quarters; frozen nose hairs, snacks, Internet access, and more!
No Hard Feelings
Liz Fosslien and Mollie West Duffy are the co-authors of No Hard Feelings: The Secret Power of Embracing Emotions At Work. They come on Rework to talk about how the future of work is emotional; why it’s useful to listen to feelings like envy; and how we can all take small steps toward a healthier emotional life at work. (NB: It is totes okay to cry in the bathroom at the office!)
The folks at Basecamp have been blogging since 1999, when Jason Fried would write by the light of a fire fueled by David Heinemeier Hansson’s savage indictments of the tech industry. A lot has changed since then (with the exception of DHH’s feelings about Silicon Valley). Basecamp’s blog, Signal v. Noise, changed platforms a few times. And it just moved again, this time from Medium to WordPress. In this episode, Jason and designer Adam Stoddard talk about leaving Medium for WordPress, the blog’s new look, and keeping SvN fresh after all these years.
Spark Joy with DHH
Basecamp co-founders David Heinemeier Hansson and Jason Fried are fans of Marie Kondo’s 2014 bestseller “The Life-Changing Magic of Tidying Up,” which is back in the cultural zeitgeist thanks to her new Netflix show. In this bonus episode, DHH talks about how he’s applied the KonMari framework to code, business decisions at Basecamp, and his own belongings.
On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp’s practices around internal communication, customer support, and calm work. Today’s episode goes inside the company on November 8 to see how the outage unfolded.