The REWORK podcast

A podcast about a better way to work and run your business. We bring you stories and unconventional wisdom from Basecamp’s co-founders and other business owners.

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Rework Mailbag 2

Basecamp co-founders Jason Fried and David Heinemeier Hansson answer listener questions about workplace communication and remote working. Alison Green of Ask A Manager, whom we featured in our previous episode, gives her advice on a couple of questions too. If you’d like to submit a question for Jason and David to answer on a future mailbag episode, call us at (708) 628-7850 or email us at hello@rework.fm.
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EPISODE 0018

Ask A Manager

Wailin interviews Alison Green, the advice columnist whose Ask A Manager column offers friendly and practical guidance for all kinds of workplace dilemmas, from “How do I ask for a raise?” to “How can I get out of eating lunch with coworkers?” Alison talks about memorable letters, her community of commenters, and seeking advice from fellow advice columnists. Wailin also shares a story about a particularly horrible day at work where she could have used Alison’s help.
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BONUS EPISODE

Culturati Summit 2018

In January, Wailin Wong interviewed Dean Carter, vice president of human resources and shared services at Patagonia, and David Simas, CEO of the Obama Foundation, at the Culturati Summit in Austin, Texas. They discussed the nature of citizenship, corporate activism, fostering inclusive workplaces, and more.
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BONUS EPISODE

When Chris Met Mark

Chris Ruder, the CEO of Spikeball, shares a story about meeting Shark Tank investor Mark Cuban at a bar and committing a photo faux pas (a faux-to pas?), a year before he taped his Shark Tank appearance.
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EPISODE 0017

Life After Shark Tank

The ABC show Shark Tank is irresistible reality programming: Entrepreneurs pitch their businesses to a panel of famous investors and have the potential to make a life-changing deal. But as with any reality show, there’s much more to the Shark Tank experience than what gets shown on TV. We talk to three business owners about what it was really like to go on the program—and what happened afterward, when they had to get back to the very real work of building their companies.
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EPISODE 0016

How to Say You're Sorry

“You know I try, but I don’t do too well with apologies,” Justin Bieber once sang. You’re not the only one with this problem, Justin! Why is saying sorry so difficult, especially for businesses? In this episode: A veteran tracker of apologies looks at what’s changed (and what hasn’t) in public apology culture; Basecamp co-founder David Heinemeier Hansson recounts a time when the company had to say sorry; and two founders make a product to help tech companies apologize to their customers.
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BONUS EPISODE

Update: Please Don't Like This

Jason Fried talks about designing an alternative to Basecamp’s Applause feature that is subtle yet expressive, and distinct from the kinds of reactions and feedback mechanisms used on social media platforms. (If you missed our previous episode on the debate over the Applause feature, go back and listen!)
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EPISODE 0015

Please Don't Like This

At Basecamp, we’re in the midst of a debate over an Applause feature that was designed to improve communication but might be stoking unwanted anxiety. In this episode, CTO David Heinemeier Hansson and iOS designer Tara Mann present different sides of the Applause debate and explore the ways behavior patterns in social media are trickling into the workplace. We also look at how world-famous pianist Glenn Gould challenged norms around performance, audiences, and applause.
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BONUS EPISODE

Dan Miller on Outsourcing

Dan Miller of Mulberrys Garment Care talks outsourcing, bootstrapping, and growing slowly in some leftover bits we couldn’t quite fit into episode 14.
Episode notes

EPISODE 0014

Meetings Are Toxic

You’ll laugh; you’ll cry; you’ll gnash your teeth in recognition as you hear the stories of horrible meetings we collected for this episode. Meetings are one of the worst kinds of workplace interruptions. They’re held too frequently, run too long, and involve more people than necessary. Also in this episode: A Basecamp programmer gives advice on rethinking the culture of meetings and the story of one very cringeworthy meeting with a surprising outcome.
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