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On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp’s practices around internal communication, customer support, and calm work. Today’s episode goes inside the company on November 8 to see how the outage unfolded.
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What’s this all about?
Rework is a podcast by the makers of
Basecamp about a better way to work and run your business. While the prevailing narrative around successful entrepreneurship tells you to scale fast and raise money, we think there's a better way. We'll take you behind the scenes at Basecamp with co-founders Jason Fried and David Heinemeier Hansson and bring you stories from business owners who have embraced bootstrapping, staying small, and growing slow. We want to hear from you!
Do you have an idea for an episode? Do you want to share your story with us or ask Jason and David a question? Email us at
firstname.lastname@example.org, tweet at us @reworkpodcast, or leave us a voicemail at (708) 628-7850. Leaving a voicemail gives us permission to use your audio on the air. Operators are standing by! (Well, not really, but we promise to listen to every message.)