Product Strategy Q&A with Jason Fried and Ryan Singer
CEO Jason Fried and Head of Strategy Ryan Singer talk about the Shape Up approach to product development that we use at Basecamp. They discuss organizing work in six-week cycles, how to handle disagreement, and how so much of the process boils down to making trade-offs. You can also watch the full video of this Q&A session.
Going Remote: Kids at Home
Several of Basecamp’s working parents talk about (not) getting things done with small children around, navigating responsibilities and feelings with partners, structuring the day, primal screaming, and more. You can also watch the full video replay of this Q&A session.
The Soul of an Entrepreneur
David Sax is the author of the new book The Soul of an Entrepreneur: Work and Life Beyond the Startup Myth. He comes on the show to debunk the Silicon Valley narrative that only a rarefied subset of people can succeed as founders, and shares examples from his book of business owners whose complex relationship with freedom, risk, and success offer a fuller picture of entrepreneurship.
Going Remote: Customer Support
Going Remote is a series of bonus episodes where different Basecampers answer questions about how they do their work remotely. In this episode, Merissa Dawson and Chase Clemons answer questions about providing customer support, including how they talk to angry customers and how they onboard new team members. The full version of their Q&A, including a visual walkthrough of the support team’s Basecamp account, can be found on YouTube.
Work Out From Home
Fitness studios, like many other businesses, had to scramble to change over from in-person to virtual operations almost overnight. In this episode, three business owners in the fitness and wellness industry share their stories of how they’ve pivoted and how they’re continuing to look after their communities’ well-being during a difficult time.
Going Remote: Design
We’re starting a new series of bonus episodes called Going Remote. We’ll have different Basecampers answer questions about how they do their work remotely. In this first episode, design lead Jonas Downey talks about how he and his team collaborate with each other, give feedback, and communicate with their developer colleagues. These episodes are adapted from an ongoing series of livestreamed Q&As, which you can find in their entirety on Basecamp’s YouTube channel.
Phone a Friend
We’re back from hiatus! In this episode, we sit down with Quaker theologian and small business owner Wess Daniels, the author of the book Resisting Empire: The Book of Revelation as Resistance. He talks about the value of silence; reshaping systems of money and power; and building community during a time of struggle.
Remote Work Q&A, Part 2
This is the second part of a two-hour live Q&A on remote work that Jason Fried and David Heinemeier Hansson held last week. Part 2 covers questions about interruptions, mental health, hardware and software tools, and building culture as a remote company. You can find Part 1 on our feed in your podcast app or on our website. If you’d like to watch the Q&A session in its entirety, you can do that on Periscope. You can also check out Basecamp’s Guide to Internal Communication.
Remote Work Q&A, Part 1
Earlier this week, Jason Fried and David Heinemeier Hansson held a live Q&A about remote work. We’re splitting the session into two episodes. Part 1 covers questions about video calls, brainstorming, setting priorities, and good management during a time of stressful transition. If you’d like to watch the Q&A session in its entirety, you can do that on Periscope. You can also check out Basecamp’s Guide to Internal Communication.
The (Social) Distance
Basecamp is a remote company, so we’re less disrupted by the current pandemic than many other businesses, but we’re still taking steps to keep folks safe. Jason Fried talks about canceling the company’s April meetup and closing the Chicago office. Rework will be taking a few weeks off so we can get set up with recording studios at home. In the meantime, if you’re working from home for the first time, we’d love to hear your stories! Please get in touch at firstname.lastname@example.org (you can write an email or send us a voice memo) or leave us a voicemail at 708-628-7850.