Basecamp Behind the Scenes

EPISODE 0110 - FEB 16, 2021

Greening Basecamp

with Jane Yang and Elizabeth Gramm

Basecamp recently set out to do a carbon accounting, looking at the company’s emissions, as well as meaningful ways to offset and mitigate those impacts. Jane Yang and Elizabeth Gramm, the two Basecampers who took on this daunting and nuanced project, come on the show to discuss not just the work...

Basecamp Behind the Scenes
EPISODE 0109 - DEC 22, 2020

Send A Little Delight

with Merissa Dawson

Comfort and joy were in short supply this year, but we’re doing our best to end 2020 on a cozy note. Merissa of Basecamp support talks about surprising customers with gifts throughout the year, whether it’s to thank them for their fandom or apologize for a disappointing experience. Then Wailin...

Basecamp Behind the Scenes, Customer Support
EPISODE 0106 - DEC 1, 2020

Support and Console-ation

with Jim Mackenzie, Jamis Buck, Tony Giang, Sylvia Chong, Jabari Allen, and Willow Moline

In the last several years, a group of Basecamp customer support representatives has developed an expertise around “on-call support,” or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of...

Basecamp Behind the Scenes, Customer Support
EPISODE 0097 - SEPT 22, 2020

Something's Broken

with Jeremy Daer and Troy Toman

Basecamp recently suffered three outages in a week. Programming lead Jeremy Daer and director of operations Troy Toman come on the show to discuss their approach to customer communication around these kinds of incidents. They talk about public accountability, mental health, and why the human side of...

Basecamp Behind the Scenes, Running a Calm Company
EPISODE 0076 - MAR 17, 2020

The (Social) Distance

with Jason Fried

Basecamp is a remote company, so we’re less disrupted by the current pandemic than many other businesses, but we’re still taking steps to keep folks safe. Jason Fried talks about canceling the company’s April meetup and closing the Chicago office. Rework will be taking a few weeks off so we can get...

Basecamp Behind the Scenes, Remote Work
EPISODE 0068 - JAN 21, 2020

You Never Forget George Pappageorge

with Jason Fried

Basecamp CEO Jason Fried is back in the studio with an update on the company’s Chicago headquarters. Basecamp will be leaving its office this summer after a 10-year run, and Jason is looking at a number of options—including a space that will bring him full circle with one of his original 37signals...

Basecamp Behind the Scenes, Remote Work
EPISODE 0061 - NOV 19, 2019

Spending in the Clouds

with Blake Stoddard

Basecamp has cut back its reliance on Amazon and Google, but there’s one area where it’s tough to find alternatives to Big Tech: cloud services. Even so, there are ways to cut spending on this $3 million annual expense while keeping the company’s apps running smoothly. In this episode, Blake...

Basecamp Behind the Scenes, Big Tech
EPISODE 0058 - OCT 29, 2019

A Hosty Retreat

with Lex Friedman and Justin Jackson

Basecamp has taken a clear stance against tracking on the web, so when we learned that our podcast hosting provider had introduced listener-targeted advertising, we decided to decamp to a different company. On today’s episode, Wailin talks to Lex Friedman, chief revenue officer of Rework’s old...

Basecamp Behind the Scenes, Privacy
EPISODE 0051 - SEPT 10, 2019

Farewell, Happy Camper

with Jason Fried and Adam Stoddard

Basecamp has a new website and a new logo. If this is the first you’re hearing about it, it’s because CEO Jason Fried opted out of the big rebranding announcement that many companies undertake. On this episode, Jason and marketing designer Adam Stoddard talk about what prompted the new look and the...

Basecamp Behind the Scenes
BONUS EPISODE - SEPT 5, 2019

The Google Ads Shakedown

with Jason Fried

On Tuesday, Basecamp CEO Jason Fried tweeted about some shady business involving Google Ads and search results. The tweet got a lot of attention, so we brought Jason on the show to talk about what got him so riled up over Google. No punches were pulled in the making of this episode!

Basecamp Behind the Scenes, Big Tech
LAST WEEK WITH JASON FRIED - JUL 9, 2019

Six Hours of Phone Calls

with Jason Fried and Adam Stoddard

In this episode, Basecamp marketing designer Adam Stoddard joins Jason Fried to talk about a marathon session of interviewing Search Engine Optimization consultants. Hear why they squeezed all the interviews into a six-hour block and what it’s like to shop for something you don’t really know...

Basecamp Behind the Scenes
LAST WEEK - APR 30, 2019

OFFICE SPACE

with Jason Fried

We’re introducing a new segment called Last Week with Jason Fried, where Basecamp’s CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company’s lease on its Chicago office leaves him with a big decision on how to design...

Basecamp Behind the Scenes
EPISODE 0034 - JAN 29, 2019

Reblog

with Jason Fried and Adam Stoddard

The folks at Basecamp have been blogging since 1999, when Jason Fried would write by the light of a fire fueled by David Heinemeier Hansson’s savage indictments of the tech industry. A lot has changed since then (with the exception of DHH’s feelings about Silicon Valley). Basecamp’s blog, Signal v....

Basecamp Behind the Scenes
BONUS EPISODE - MAR 13, 2018

Update: Please Don't Like This

with Jason Fried

Jason Fried talks about designing an alternative to Basecamp’s Applause feature that is subtle yet expressive, and distinct from the kinds of reactions and feedback mechanisms used on social media platforms. (If you missed our previous episode on the debate over the Applause feature, go back and...

Basecamp Behind the Scenes
EPISODE 0015 - MAR 6, 2018

Please Don't Like This

with David Heinemeier Hansson, Kevin Bazzana, and Tara Mann

At Basecamp, we’re in the midst of a debate over an Applause feature that was designed to improve communication but might be stoking unwanted anxiety. In this episode, CTO David Heinemeier Hansson and iOS designer Tara Mann present different sides of the Applause debate and explore the ways behavior...

Basecamp Behind the Scenes, Greatest Hits

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